Customer Impact Story

MBTA: Engineering a Safe and Seamless Return-to-Office Experience

As one of the country's largest public transit systems, the MBTA needed a modern solution to bring its employees back to the office safely and efficiently post-pandemic. Infused Innovations was the end-to-end partner, delivering a complete "hoteling" solution built on Microsoft 365 that managed everything from desk reservations to employee communications.

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About The MBTA

The Massachusetts Bay Transportation Authority (MBTA) is the birthplace of public transit in America and one of the largest public transit systems in the country. Serving over 1 million daily riders across nearly 200 cities and towns, their administrative operations are essential to keeping the region moving.

The Challenge

Bringing workers back to the office required a new operational model. The MBTA needed a system that was easy for staff to use from mobile devices, allowed for safe distancing through desk reservations, and provided clear communication and on-site signage. This solution also had to integrate seamlessly with their existing Microsoft 365 stack.

The Solution

Infused Innovations delivered a complete, end-to-end return-to-work initiative. We architected and implemented a solution built on Microsoft 365 and the Envoy platform. Our role covered the full lifecycle of the project, including the technical delivery, software integration, project management, and the development of the crucial employee communication plan.

The Results

The MBTA successfully brought its workers back to the office with a safe, modern, and easy-to-use system. Employees can now easily reserve desks from their mobile devices, ensuring safe distancing and a smooth office experience. The seamless integration with their existing technology stack made adoption easy and provided a frictionless transition to the new hybrid work model.

The Smartest Route Back to the Office

Our partnership provided the MBTA with a turnkey solution to a complex logistical and cultural challenge. By managing both the technology and the project from end-to-end, we delivered a successful initiative that allowed their team to get back to the office safely and collaboratively.

End-to-End Project Delivery

We managed the entire initiative, from strategic planning and technical implementation to project management and employee communications.

Modern Hoteling Solution

The system enables easy desk reservations via mobile devices, ensuring safe distancing and providing a flexible, modern office experience.

 

Seamless Microsoft 365 Integration

The solution was built to integrate perfectly with the MBTA's existing technology stack, ensuring easy adoption and frictionless user experience.

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