Customer Impact Story

Adtalem: Modernizing Global Communications with a Seamless Teams Voice Migration

To enhance collaboration and reduce costs for its 10,000+ employees, Adtalem Global Education needed to migrate from Cisco Voice to Microsoft Teams Voice. Infused Innovations executed the complex migration plan, using custom ServiceNow automation to move thousands of users to a modern unified communications platform.

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About Adtalem Global Education

Adtalem is a leading global provider of education, operating 27 campuses internationally and serving a community of over 300,000 alumni. Their mission is to empower students to achieve their goals, find success, and make inspiring contributions to our global community.

The Challenge

Adtalem's Cisco Voice solution was a barrier to their technology modernization initiative. It was costly from both a CapEx and OpEx perspective and lacked the flexibility and integration of a modern platform. Migrating over 10,000 users globally was a complex logistical challenge that required meticulous planning, precise execution, and a way to automate provisioning without overwhelming the IT team.

The Solution

Infused Innovations architected and executed a comprehensive, multi-month migration plan. We ported thousands of phone numbers and designed a custom automation workflow that integrated Microsoft Teams with Adtalem’s ServiceNow platform. This allowed IT to provision new users, licenses, and phone numbers directly from ServiceNow, dramatically simplifying the process.

The Results

Thousands of Adtalem employees were successfully and smoothly migrated to Microsoft Teams Voice. The new platform has reduced costs, improved flexibility, and provided a modern, unified collaboration experience. The automation streamlined the entire process, minimizing manual effort and creating a sustainable, efficient model for ongoing user management.

From a Legacy System to a Modern Global Collaboration Hub

This was a strategic modernization of Adtalem's global communication fabric. Our planning and innovative automation ensured a successful transition at scale, empowering their entire organization to connect and collaborate effectively.

Enterprise-Scale Voice Migration

We successfully planned and executed the migration of over 10,000 users from a legacy Cisco system to Microsoft Teams Voice on a global scale.

Custom ServiceNow Automation

Our custom integration allowed IT to provision licenses and phone numbers directly from ServiceNow, drastically reducing manual work and streamlining operations.

 

Modernized Unified Communications

The project delivered significant cost savings and provided employees with a flexible, powerful, and unified platform for modern collaboration. 

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