Customer Impact Story

URI: Enhancing the Student Experience with an AI-Powered Digital Companion

With nearly one in four students at public universities leaving before graduation, the University of Rhode Island sought an innovative way to combat attrition by fostering a greater sense of belonging. Infused Innovations was the strategic partner, developing an AI-powered, 24/7 chat-based companion to provide students with instant, empathic support and guidance, fundamentally changing how the university engages with its student body.

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About The University of Rhode Island

The University of Rhode Island is a major public research university committed to the academic and personal success of its students. Recognizing the challenges students face, URI is dedicated to leveraging technology to create a more supportive, connected, and welcoming campus community.

The Challenge

Student attrition is a significant challenge in higher education, often driven by students feeling lost, lonely, or disconnected from the campus community. Traditional support systems, like scheduling meetings with advisors, lack the immediacy and accessibility modern students require. URI needed a scalable solution to provide real-time, round-the-clock support to help students navigate resources and feel more at home.

The Solution

Infused Innovations built a sophisticated digital companion powered by GPT large language models. We trained the AI on URI-specific information, including course catalogs, campus resources, and extracurricular activities. This allows the tool to provide students with a real-time, natural-language chat interface on any device, answering questions and offering empathic, supportive responses anytime, day or night.

The Results

Students at URI now have a powerful, on-demand resource at their fingertips. The AI companion helps them find answers, discover resources, and navigate university life without the friction of scheduling appointments. This constant availability of support is designed to increase student engagement, foster a greater sense of community, and ultimately improve retention rates by ensuring no student feels lost or alone.

From Scheduled Meetings to 24/7 Empathic Support

The partnership with Infused Innovations provided URI with a groundbreaking tool to address the core reasons for student attrition. By offering an immediate, empathic, and intelligent resource, the university can now proactively support every student's journey, enhancing their overall experience and paving the way for greater success.

24/7 On-Demand Support

The AI-powered companion provides students with instant answers and guidance anytime, on any device, eliminating the need to wait for face-to-face appointments.

Personalized University Guidance

By ingesting URI-specific data, the tool offers tailored information on courses, resources, and campus life, helping students navigate their academic journey effectively.

 

Enhanced Student Retention

The solution is designed to combat student attrition by fostering a sense of belonging and ensuring students feel supported and connected to the university community.

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