Customer Impact Story

Providence Water: Ensuring Critical Infrastructure Uptime with Expert Managed Services

For Providence Water, managing over 1,000 miles of water mains is the mission; managing servers, storage, and networking is a distraction. They needed a trusted partner to handle their complex IT infrastructure so their internal team could focus on their core responsibility: delivering clean, safe water. Infused Innovations provides comprehensive managed services, ensuring their critical systems are secure, maintained, and always available.

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About Providence Water

The Providence Water Supply Board is a critical public utility responsible for providing clean and safe water to its community. Their operations depend on a complex and sensitive array of technology, including SCADA control systems and corporate databases, that must function flawlessly 24/7.

The Challenge

The internal team at Providence Water was tasked with managing both their specialized operational technology and the foundational IT infrastructure that supports it. This dual focus stretched resources and diverted attention from their primary mission. They needed a partner with deep engineering and cybersecurity expertise to take ownership of their corporate IT environment, ensuring best-practice management and freeing up their team.

The Solution

Infused Innovations acts as an extension of the Providence Water team, providing comprehensive managed services for their entire IT infrastructure. This includes managing their SCADA virtual environment, corporate computer and database clusters, and virtual desktop environment. Our role encompasses 24/7 health monitoring, proactive hardware and hypervisor updates, backup and replication, and all associated engineering and maintenance tasks.

The Results

Providence Water’s internal team is now able to dedicate its full attention to the operational systems that deliver water to the community. They have the peace of mind that their foundational IT is being managed by experts according to the highest standards of security and reliability. This partnership ensures their critical infrastructure is always up to date, protected, and performing optimally.

Allowing the Experts to Focus on Their Core Mission

Our partnership with Providence Water is built on trust and expertise. By taking ownership of their IT infrastructure management, we empower their team to do what they do best, ensuring the continuous and safe operation of a vital public utility.

Infrastructure Management

We provide round-the-clock monitoring, maintenance, and management of the utility's most critical IT systems, ensuring constant uptime and reliability.

Enhanced Operational Focus

Our services free up the internal team to concentrate on their core mission of managing water delivery systems, rather than on IT maintenance.

 

Proactive Security & Maintenance

We ensure all systems are managed to best-practice standards, protecting private information and the operational integrity of the utility.

Capabilities:

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