Customer Impact Story

Swarm Engineering: Executing an Emergency Cloud Migration During a Major Outage

When a catastrophic, multi-week outage at Rackspace took down their hosted Exchange environment, Swarm Engineering’s business was at a standstill. Microsoft referred them to Infused Innovations for an immediate solution. We executed an emergency migration to Microsoft 365, getting their critical communications back online with expert speed and precision.

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About Swarm Engineering

Swarm Engineering provides a next-generation SaaS platform that uses cognitive computing to solve complex challenges in the agri-food supply chain. As a modern, cloud-native company, a reliable online presence and email communication are absolutely critical to their operations.

The Challenge

In 2022, Swarm Engineering became one of the thousands of businesses impacted by the massive Rackspace hosted Exchange outage. With their primary communication system completely offline for an indefinite period, every moment of downtime represented a direct threat to their operations, customer relationships, and reputation. They needed to migrate to a new, more resilient platform—immediately.

The Solution

Acting as a rapid response team, Infused Innovations executed an emergency migration. In real-time, we built out their new Azure AD and Exchange Online environments, implemented essential security controls, and migrated their MX records to bring their email back online. Once the immediate crisis was resolved, we assisted with the ingestion of their legacy mail archives as they became available.

The Results

Swarm Engineering was able to restore its critical email communications and resume business operations while competitors and other affected companies were still waiting for a resolution from Rackspace. Our swift, expert action minimized the business impact of a major third-party outage and successfully moved them to the more resilient and secure Microsoft 365 ecosystem.

From Crisis to Resilience in Record Time

This engagement is a testament to our team’s ability to perform under pressure. When a crisis hit, we were the trusted experts who could step in, take decisive action, and deliver a fast, effective solution that got the client back in business.

Emergency Migration Experts

We executed a rapid, real-time migration to Microsoft 365 in response to a catastrophic, third-party service outage.

Minimized Business Disruption

Our swift action restored the client's critical communications, allowing them to get back to work while others were still offline.

 

Trusted by Microsoft

In a moment of crisis for one of their customers, Microsoft trusted and referred us to be the partner to execute the solution.

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