---
title: Migration from Cisco Voice to Microsoft Teams Voice
description: This leader in the higher education sector delivers education via 27 campuses internationally and has served over 300,000 alumni as of January 2023. For Ca
image: https://infusedinnovations.com/hubfs/Imported_Blog_Media/AdobeStock_351483436-Jul-09-2024-06-47-12-1897-PM-Jul-10-2024-03-59-38-2425-AM.jpeg
---

[Technology Architecture & Delivery](https://infusedinnovations.com/blog/tag/technology-architecture-delivery)

# Migration from Cisco Voice to Microsoft Teams Voice

by [Infused Innovations](https://infusedinnovations.com/blog/author/infused-innovations)

 1 min read

 April 6, 2023

This leader in the higher education sector delivers education via 27 campuses internationally and has served over 300,000 alumni as of January 2023. For CapEx and OpEx reasons as well as flexible operational improvements and as part of a technology modernization initiative, a decision was made to migrate staff off their long-standing Cisco Voice solution. Over the course of a few months, detailed migration plans were created, services provisioned, numbers ported, and automations built. Because ServiceNow was the provisioning platform of choice, an integration workflow and automations were designed to automatically provision licensing and phone numbers without IT having to leave the ServiceNow interface. Thousands of users were successfully migrated to a modern unified collaboration platform as a result of this engagement.

#### **Stay connected.** Join the Infused Innovations email list!

#### Share this

[Share on X ](https://x.com/intent/post?url=https://infusedinnovations.com/blog/technical-delivery-stories/migration-from-cisco-voice-to-microsoft-teams-voice&text=Migration%20from%20Cisco%20Voice%20to%20Microsoft%20Teams%20Voice) [Share on Facebook ](https://www.facebook.com/sharer/sharer.php?u=https://infusedinnovations.com/blog/technical-delivery-stories/migration-from-cisco-voice-to-microsoft-teams-voice&t=Migration%20from%20Cisco%20Voice%20to%20Microsoft%20Teams%20Voice) [Share on LinkedIn ](https://www.linkedin.com/shareArticle?mini=true&url=https://infusedinnovations.com/blog/technical-delivery-stories/migration-from-cisco-voice-to-microsoft-teams-voice&t=Migration%20from%20Cisco%20Voice%20to%20Microsoft%20Teams%20Voice)

Previous

[← Automate Information Lifecycle Management for Compliance and Governance](https://infusedinnovations.com/blog/secure-intelligent-workplace/automate-information-lifecycle-management-for-compliance-and-governance)

<https://infusedinnovations.com/blog>

Next

[Why You Should be Thinking About Environmental, Social, and Governance (ESG) →](https://infusedinnovations.com/blog/secure-intelligent-workplace/why-you-should-be-thinking-about-environmental-social-and-governance-esg)

### You May Also Like

These Related Posts

[Navigating the Future: Emerging Technology in Higher Education](https://infusedinnovations.com/blog/secure-intelligent-workplace/navigating-the-future-emerging-technology-in-higher-education)

![](https://infusedinnovations.com/hubfs/Imported_Blog_Media/1704729986785-1-2.png)

[Education](https://infusedinnovations.com/blog/tag/education)

#### Navigating the Future: Emerging Technology in Higher Education

January 9, 2024  3 min read

[Faculty Perspective on AI in Higher Education: An Interview with University of Rhode Island Adjunct Professor ](https://infusedinnovations.com/blog/artificial-intelligence/faculty-perspective-on-ai-in-higher-education-an-interview-with-university-of-rhode-island-adjunct-professor)

![](https://infusedinnovations.com/hubfs/Imported_Blog_Media/ai-in-higher-ed-1-2.png)

[Artificial Intelligence](https://infusedinnovations.com/blog/tag/artificial-intelligence)

#### Faculty Perspective on AI in Higher Education: An Interview with University of Rhode Island Adjunct Professor 

April 16, 2024  3 min read

[Microsoft 365 Plans for Education](https://infusedinnovations.com/blog/secure-modern-workplace/microsoft-365-plans-for-education)

![](https://infusedinnovations.com/hubfs/Imported_Blog_Media/Minecraft-2.jpg)

[Technology Architecture & Delivery](https://infusedinnovations.com/blog/tag/technology-architecture-delivery)

#### Microsoft 365 Plans for Education

October 14, 2019  3 min read

### No Comments Yet

Let us know what you think

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Infused Innovations",
    "url" : "https://infusedinnovations.com/blog/author/infused-innovations"
  },
  "dateModified" : "2024-07-10T04:01:19.171Z",
  "datePublished" : "2023-04-06T04:00:00.000Z",
  "headline" : "Migration from Cisco Voice to Microsoft Teams Voice",
  "image" : [ "https://infusedinnovations.com/hubfs/Imported_Blog_Media/AdobeStock_351483436-Jul-09-2024-06-47-12-1897-PM-Jul-10-2024-03-59-38-2425-AM.jpeg" ],
  "mainEntityOfPage" : {
    "@id" : "https://infusedinnovations.com/blog/technical-delivery-stories/migration-from-cisco-voice-to-microsoft-teams-voice",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://infusedinnovations.com/hubfs/ii-logo.svg"
    },
    "name" : "Infused Innovations"
  }
}
```